Delivery Policy

1. Order Processing

All orders are processed within 1–2 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

If we experience a high volume of orders, shipments may be delayed by a few days. Customers will be notified via email if there is a significant delay in processing their order.

Please ensure that your shipping address is correct before placing the order. We are not responsible for orders shipped to incorrectly provided addresses.

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2. Shipping Locations

We currently ship to the following regions:

• Australia

If your country is not listed at checkout, please contact our support team to check shipping availability.

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3. Shipping Methods & Delivery Time

Estimated delivery times depend on your location and the selected shipping option.

Delivery times are estimates only and may vary due to courier delays, customs clearance, or unforeseen circumstances.

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4. Shipping Costs

Shipping fees are calculated at checkout based on:

• Delivery location

• Package weight

• Shipping method selected

Occasionally, we may offer free shipping promotions, which will be clearly indicated on our website.

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5. Order Tracking

Once your order has been shipped, you will receive an email confirmation containing a tracking number. You can track your order using the courier’s tracking service.

Please allow 24–48 hours for the tracking information to update.

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6. Customs, Duties and Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in our product or shipping prices.

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7. Delayed or Lost Shipments

While we work with reliable shipping partners, delays may occasionally occur.

If your order has not arrived within the expected timeframe, please contact our support team with your order number and tracking information.

We will assist in investigating the shipment with the courier.

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8. Damaged Packages

If your order arrives damaged or defective, please contact us within 48 hours of delivery with:

• Your order number

• Photos of the damaged item

• Photos of the packaging

We will arrange a replacement or appropriate resolution.